Bob has always explained the problem and repaired to working condition as expected. He is brilliant!
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With the ease of ordering and having the helpful team along every step of the way I would recommend ED&ED to anyone and everyone.
He explained and although I felt silly for something I probably should have known, he didn't make me feel that way. He was extremely friendly and helpful. t was an easy "fix". A matter of just rebooting. The technician could have talked me through it over the phone but happened to be coming to our area and stopped in. Good customer service! (Hasler postage meter system)
Customer Care calls are handled politely and professionally. Thanks! As always Nick is a competent and welcome presence. I wish we knew what he knows.
Rate our Technician overall: 10 out of 10, Very knowledgeable about the machine and how it works!
Communication to keep me informed if needed: 10 out of 10, I appreciated the email updates regarding when we could expect on-site service. Our postage machine had a label stuck in it. We needed someone to come that day because we had a lot of mail that needed to go out. They came quickly and took care of the problem. Our technician's name was Matt. He did a great job. Thanks!
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